ZaloAI Chatbots That Actually Understand
Automate customer support and sales with AI chatbots trained on your business data β available 24/7, in any language.
- Trained on your business knowledge
- 24/7 multilingual support
- Integrates with your existing tools
Get a Free Consultation
Fill in your details, our experts will contact you within 30 minutes
Get a Free Consultation
Fill in your details, our experts will contact you within 30 minutes
What We Deliver
Custom Knowledge Base
Train the chatbot on your products, policies, and FAQs using RAG β it answers like your best support agent.
Multi-Channel Deployment
Deploy on website, Facebook Messenger, Zalo, WhatsApp, or Slack β one bot, every channel.
Smart Escalation
The bot knows when to hand off to a human, transferring full conversation context for seamless experience.
Sales & Lead Qualification
Qualify leads automatically, recommend products, and guide customers through purchasing.
Analytics & Insights
Track resolution rates, common questions, customer sentiment with detailed analytics dashboards.
Continuous Learning
The chatbot improves over time with feedback loops, new training data, and regular fine-tuning.
Custom Knowledge Base
Train the chatbot on your products, policies, and FAQs using RAG β it answers like your best support agent.
Multi-Channel Deployment
Deploy on website, Facebook Messenger, Zalo, WhatsApp, or Slack β one bot, every channel.
Smart Escalation
The bot knows when to hand off to a human, transferring full conversation context for seamless experience.
Sales & Lead Qualification
Qualify leads automatically, recommend products, and guide customers through purchasing.
Analytics & Insights
Track resolution rates, common questions, customer sentiment with detailed analytics dashboards.
Continuous Learning
The chatbot improves over time with feedback loops, new training data, and regular fine-tuning.
Our Process
Discovery
Listen to requirements and analyze the problem
- Stakeholder interviews
- Map current workflow
- Define scope & priorities
Design
UX/UI and system architecture
- Interactive wireframes & prototypes
- System & database architecture
- Unified UI design system
Develop
Agile sprints with regular demos
- 2-week sprints, demo each sprint
- Daily code review
- Weekly progress reports
Test
Automated and manual QA
- Automated unit & integration tests
- Manual QA across devices
- UAT with your team
Deploy
CI/CD and go-live
- Automated CI/CD pipeline
- Staging review before go-live
- 24/7 monitoring & alerting
Support
Maintenance and upgrades
- 12-24 month warranty bug fixes
- Feature upgrades on demand
- Continuous uptime monitoring
Discovery
Listen to requirements and analyze the problem
- Stakeholder interviews
- Map current workflow
- Define scope & priorities
Design
UX/UI and system architecture
- Interactive wireframes & prototypes
- System & database architecture
- Unified UI design system
Develop
Agile sprints with regular demos
- 2-week sprints, demo each sprint
- Daily code review
- Weekly progress reports
Test
Automated and manual QA
- Automated unit & integration tests
- Manual QA across devices
- UAT with your team
Deploy
CI/CD and go-live
- Automated CI/CD pipeline
- Staging review before go-live
- 24/7 monitoring & alerting
Support
Maintenance and upgrades
- 12-24 month warranty bug fixes
- Feature upgrades on demand
- Continuous uptime monitoring
Technologies we use
Frequently Asked Questions
With proper training data, 85-95% accuracy on domain-specific questions. The system escalates to humans when unsure.
GPT-4, Claude, and open-source LLMs depending on needs and budget. Combined with RAG for grounded responses.
Basic FAQ chatbot: 2-3 weeks. Full-featured with CRM integration and multi-channel: 6-10 weeks.
Yes. Deploy on your own infrastructure or private cloud. Data encrypted, never shared with third parties.
Typically 40-60% reduction in support ticket volume within 3 months. Bot handles routine queries instantly.
Ready to start your project?
Contact us now for a free quote and consultation from the Idflow team.