ZaloAI Chatbots That Actually Understand
Automate customer support and sales with AI chatbots trained on your business data β available 24/7, in any language.
- Trained on your business knowledge
- 24/7 multilingual support
- Integrates with your existing tools
Get a Free Consultation
Fill in your details, our experts will contact you within 30 minutes
Free: solution consultation + scope proposal & cost estimate
Get a Free Consultation
Fill in your details, our experts will contact you within 30 minutes
Free: solution consultation + scope proposal & cost estimate
Does any of this sound familiar?
Customers message after hours, nobody answers
Late-night and weekend messages on Messenger or Zalo go unanswered, so customers take their questions elsewhere.
Your team answers the same questions daily
Support staff spend most of the day on pricing, opening hours and return policies instead of customers who need real help.
Scripted bots that miss the point
When a customer phrases things slightly differently, the bot gets stuck and replies with something robotic and irrelevant.
Wary of handing internal data to AI
You want the bot to know your price lists and processes, but worry about where that data ends up.
Idflow fixes the root cause β with a solution built around the way you actually work.
What We Deliver
Custom Knowledge Base
Train the chatbot on your products, policies, and FAQs using RAG β it answers like your best support agent.
Multi-Channel Deployment
Deploy on website, Facebook Messenger, Zalo, WhatsApp, or Slack β one bot, every channel.
Smart Escalation
The bot knows when to hand off to a human, transferring full conversation context for seamless experience.
Sales & Lead Qualification
Qualify leads automatically, recommend products, and guide customers through purchasing.
Analytics & Insights
Track resolution rates, common questions, customer sentiment with detailed analytics dashboards.
Continuous Learning
The chatbot improves over time with feedback loops, new training data, and regular fine-tuning.
Not sure which solution fits?
Send us a short description of what you need β an Idflow expert will recommend the right approach, free of charge.
Why a custom solution with Idflow?
A quick look at the common options so you can choose right from the start.
Fit to your business processes
Idflow: Built around your workflows
- No-code / ready-made platforms
- Limited to built-in features
- Freelancers
- Flexible, depends on the individual
Data control & security
Idflow: NDA, private infrastructure option
- No-code / ready-made platforms
- Data on a third-party platform
- Freelancers
- Varies by person
Integration with existing systems
Idflow: Deep API integration
- No-code / ready-made platforms
- Via available connectors
- Freelancers
- Possible, harder to scale
Source code ownership
Idflow: Code on your Git, your IP
- No-code / ready-made platforms
- No source code access
- Freelancers
- Depends on the contract
Support & maintenance
Idflow: 12-24 month warranty
- No-code / ready-made platforms
- Per vendor's plan
- Freelancers
- Depends on availability
Our Process
Discovery
Listen to requirements and analyze the problem
- Stakeholder interviews
- Map current workflow
- Define scope & priorities
Design
UX/UI and system architecture
- Interactive wireframes & prototypes
- System & database architecture
- Unified UI design system
Develop
Agile sprints with regular demos
- 2-week sprints, demo each sprint
- Daily code review
- Weekly progress reports
Test
Automated and manual QA
- Automated unit & integration tests
- Manual QA across devices
- UAT with your team
Deploy
CI/CD and go-live
- Automated CI/CD pipeline
- Staging review before go-live
- 24/7 monitoring & alerting
Support
Maintenance and upgrades
- 12-24 month warranty bug fixes
- Feature upgrades on demand
- Continuous uptime monitoring
Discovery
Listen to requirements and analyze the problem
- Stakeholder interviews
- Map current workflow
- Define scope & priorities
Design
UX/UI and system architecture
- Interactive wireframes & prototypes
- System & database architecture
- Unified UI design system
Develop
Agile sprints with regular demos
- 2-week sprints, demo each sprint
- Daily code review
- Weekly progress reports
Test
Automated and manual QA
- Automated unit & integration tests
- Manual QA across devices
- UAT with your team
Deploy
CI/CD and go-live
- Automated CI/CD pipeline
- Staging review before go-live
- 24/7 monitoring & alerting
Support
Maintenance and upgrades
- 12-24 month warranty bug fixes
- Feature upgrades on demand
- Continuous uptime monitoring
Professional delivery process
NDA upfront Β· Code on your Git Β· IP belongs to you
Agile/Scrum 2-week sprints Β· Regular demos Β· Weekly progress reports
12-24 month warranty post launch Β· Continuous technical support
Technologies we use
Frequently Asked Questions
With proper training data, 85-95% accuracy on domain-specific questions. The system escalates to humans when unsure.
GPT-4, Claude, and open-source LLMs depending on needs and budget. Combined with RAG for grounded responses.
Basic FAQ chatbot: 2-3 weeks. Full-featured with CRM integration and multi-channel: 6-10 weeks.
Yes. Deploy on your own infrastructure or private cloud. Data encrypted, never shared with third parties.
Typically 40-60% reduction in support ticket volume within 3 months. Bot handles routine queries instantly.
Mainly the number of channels, how much training content you have and how clean it is, how deeply it connects to your CRM or sales tools, and the AI model you choose. A free consultation helps you scope it before committing.
You do. We sign an NDA upfront, the code lives on your Git, and the IP belongs to you β with the option to run everything on your own infrastructure.
Your team can add and edit answers from the admin panel, while we cover bug fixes under a 12-24 month warranty and help fine-tune as your business evolves. Happy to walk through long-term support options in a free consultation.
Ready to start your project?
Contact us now for a free quote and consultation from the Idflow team.
Free: solution consultation + scope proposal & cost estimate